Skip to main content

Pensioners pinched by PAYE: over £42m in tax refunds as system overhaul needed

Date: 25 April 2024

2 minute read

25 April 2024

If you are covering Q1 2024 HMRC tax overpayment statistics on flexible pension withdrawals, please see the following comment from Ian Cook, chartered financial planner at Quilter:

“New figures today from HMRC show pension tax overpayment refunds remain incredibly high, with £42,003,943 repaid in the first quarter of 2024. Though this is lower than Q1 2023, which may reflect that people were taking larger amounts from their pensions a year ago when the cost-of-living crisis was being felt more keenly, this is still a huge amount of money given it is as a result of the incorrect amount of tax being charged on pension income. In Q1 2024, the average tax refund per saver was £3,167.

"More than 13,000 claim forms were processed in Q1 2024, and those needing access to their funds are faced with an archaic system that over-taxes them and leaves them waiting unnecessarily before they can access the full amount they are owed. This is due to an oddity within the PAYE system which means they are placed on an emergency tax code when they first withdraw from their pension pot. For those who need to access their funds quickly, this can present a significant hurdle.

“For those who are planning to access their pension funds for the first time, there are steps you can take to help you avoid this emergency tax. Wherever possible, you should speak to a professional financial planner who can help reduce the risk of paying excessive tax upfront that you would otherwise need to reclaim. You can achieve this via several smaller withdrawals, as opposed to an initial lump sum. This ensures that most of the withdrawal utilises an updated tax code, preventing emergency taxation on the full amount.

“This has caused a significant issue for those who are accessing their pension funds for years and has been exacerbated by the strain that the cost of living crisis has had on people’s finances over the last year or so. The system is desperately in need of an overhaul as, at present, the process is leaving people facing unnecessary emergency tax and adding additional strain at a time when many are still struggling with the cost of living.”

Tim Skelton-Smith

Tim Skelton-Smith

Head of External Communications

Notes to Editors:

About Quilter plc

Quilter plc is a leading wealth management business, helping to create brighter financial futures for every generation.

Quilter plc oversees £157.4 billion in customer investments (as at 30 June 2026).

It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions and discretionary fund management.

The business is comprised of two branded segments: Quilter and Quilter Cheviot.

Quilter encompasses the financial advice network and national, Quilter's investment platform and multi-asset solutions and Quilter Invest, the digital savings and investment app.

Quilter Cheviot is a discretionary fund management and financial planning business.

This press release is for journalists only and should not be relied upon by financial advisers or customers.

Please remember that past performance is not a guide to future performance. The value of investments and the income from them can go down as well as up and investors may not get back any of the amount originally invested. Exchange rate changes may cause the value of overseas investments to rise or fall.

This communication is issued by Quilter plc.  Registered office: Senator House, 85 Queen Victoria Street, London, EC4V 4AB, United Kingdom. Registered number: 6404270.  Registered in England.

PRIVACY INFORMATION
We hold your name, email address, job role and the name of your publication on our Press Distribution List and use this information to send you press releases which we believe will be of interest to you. You can stop receiving emails from us at any time by emailing us at: pressoffice@quilter.com and asking us to remove you from the Distribution List.