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Over 10,000 make state pension top ups with new digital service as deadline looms

Date: 07 October 2024

1 minute read

7 October 2024

If you are covering the DWP announcement that 10,000 people have boosted their State Pension by filling in gaps in their NI record with online payments, please see the following comment from Kirsty Anderson retirement specialist at Quilter:

"The government’s new data shows the significant uptake of its new digital service, with over 10,000 payments totalling £12.5 million made since the service launched in April 2024. The service has been used by 3.7 million individuals to check their State Pension forecast, showing that the concerted campaign from the industry to highlight this opportunity has been seized with both hands by the public. It also illustrates that the government’s decision to extend the deadline was wise.

"For individuals with multiple gaps in their NI records, the potential long-term benefits are significant. Someone with ten years to make up could pay just over £8,000 to receive an estimated additional £55,000 in pension income over a 20-year retirement. Even topping up a single year would be recouped within a few years of retirement.

"The government’s data shows that just over half of users (51%) topped up a single year, indicating that many are using the service for small, targeted adjustments to their NI record. This reflects a growing awareness of the importance of plugging minor gaps to ensure full State Pension eligibility.

"However, topping up is not universally beneficial, and it’s essential for individuals to carefully consider their personal circumstances. While HMRC has made the process more accessible, people should still seek tailored advice by contacting the Future Pension Centre to confirm that making voluntary contributions will yield the expected benefits.

"Ultimately, while the new service represents a significant step forward in accessibility, individuals must make informed decisions to ensure these payments enhance their retirement income effectively."

Alex Berry

External Communications Manager

Notes to Editors:

About Quilter plc

Quilter plc is a leading wealth management business, helping to create brighter financial futures for every generation.

Quilter plc oversees £157.4 billion in customer investments (as at 30 June 2026).

It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions and discretionary fund management.

The business is comprised of two branded segments: Quilter and Quilter Cheviot.

Quilter encompasses the financial advice network and national, Quilter's investment platform and multi-asset solutions and Quilter Invest, the digital savings and investment app.

Quilter Cheviot is a discretionary fund management and financial planning business.

This press release is for journalists only and should not be relied upon by financial advisers or customers.

Please remember that past performance is not a guide to future performance. The value of investments and the income from them can go down as well as up and investors may not get back any of the amount originally invested. Exchange rate changes may cause the value of overseas investments to rise or fall.

This communication is issued by Quilter plc.  Registered office: Senator House, 85 Queen Victoria Street, London, EC4V 4AB, United Kingdom. Registered number: 6404270.  Registered in England.

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