Skip to main content

BT reports mixed Q3 amid workforce cuts

Date: 30 January 2025

1 minute read

30 January 2025

If you are covering BT’s Q3 trading update, please find commentary below from Matt Dorset, equity research analyst at Quilter Cheviot:

"BT's Q3 results were a mixed bag. Revenue fell by 3%, missing consensus expectations, largely due to tough trading conditions outside the UK and weaker handset sales. However, there was a silver lining as operating profit (EBITDA) rose by 4%, surpassing expectations thanks to robust cost control measures.

“BT's ongoing cost transformation is noteworthy, with a 3% reduction in energy consumption on its networks, a 3% cut in total labour resources and an 11% drop in Openreach repair volumes. These efforts are clearly paying off.

“Key performance indicators also presented a mixed picture. On the bright side, BT's fibre rollout is progressing rapidly, with over one million homes passed in the quarter for the fourth consecutive time, bringing the total to more than 17 million. Additionally, net fibre additions accelerated to 472,000.

“On the downside, broadband line losses remained high at 208,000, attributed to weak house building and increased competition. However, BT's efforts to enhance customer experience are evident, with a 4.0-point increase in net promoter score to 29.6.

“BT has reiterated its full-year guidance and long-term free cash flow targets. From a valuation perspective, BT remains attractive at 4.2 times operating profit (EV/EBITDA), with significant cash flow improvements expected as capital expenditures decline post-fibre rollout."

Tim Skelton-Smith

Tim Skelton-Smith

Head of External Communications

Notes to Editors:

About Quilter plc

Quilter plc is a leading wealth management business, helping to create brighter financial futures for every generation.

Quilter plc oversees £157.4 billion in customer investments (as at 30 June 2026).

It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions and discretionary fund management.

The business is comprised of two branded segments: Quilter and Quilter Cheviot.

Quilter encompasses the financial advice network and national, Quilter's investment platform and multi-asset solutions and Quilter Invest, the digital savings and investment app.

Quilter Cheviot is a discretionary fund management and financial planning business.

This press release is for journalists only and should not be relied upon by financial advisers or customers.

Please remember that past performance is not a guide to future performance. The value of investments and the income from them can go down as well as up and investors may not get back any of the amount originally invested. Exchange rate changes may cause the value of overseas investments to rise or fall.

This communication is issued by Quilter plc.  Registered office: Senator House, 85 Queen Victoria Street, London, EC4V 4AB, United Kingdom. Registered number: 6404270.  Registered in England.

PRIVACY INFORMATION
We hold your name, email address, job role and the name of your publication on our Press Distribution List and use this information to send you press releases which we believe will be of interest to you. You can stop receiving emails from us at any time by emailing us at: pressoffice@quilter.com and asking us to remove you from the Distribution List.