Skip to main content

FCA figures show only a third of retirees access pensions with advice

Date: 16 September 2025

3 minute read

16 September 2025

If you are covering the latest FCA retirement income market data, please see the following comment from Jon Greer, head of retirement policy at Quilter: 
 
“The FCA’s latest retirement income data for 2024/25 shows the scale of pressure on retirees’ finances, with more pots being accessed, withdrawals rising sharply, and advice levels still worryingly low.
 
“The total number of pension plans accessed for the first time rose by 8.6% to 961,575 compared to 885,455 in 2023/24. This continued growth highlights how more people are leaning on their pensions earlier, often to meet rising living costs and fill income gaps elsewhere. Some of the increase will also reflect the demographic bulge of baby boomers reaching retirement age, so part of the rise is structural and will naturally continue in the years ahead. But the real concern is the scale of withdrawals and the lack of advice that accompanies them, which risks leaving many without adequate income later in life.
 
Surge in tax-free cash withdrawals
 
“Speculation about possible cuts to tax-free cash in the upcoming budget may also have played a role, with a record £18.3bn of tax-free cash taken in 2024/25 compared to £11.25bn the year before. Prior to almost every budget there are rumours of changes to pension taxation, and while these figures suggest many people are acting on speculation, this is not necessarily the right approach. Any decision to take tax-free cash should be part of a carefully considered financial plan, not a knee-jerk reaction to rumour.
 
Advice gap and withdrawal risks
 
“Just 30.6% of people sought regulated advice before accessing their pension, down slightly on the previous year. With nearly seven in ten making complex decisions without professional help, there is a real risk of retirees taking unsustainable withdrawals or making choices that could undermine their long-term financial security. Worryingly, the FCA’s data shows that most people in drawdown are taking regular withdrawals of more than 8% a year, levels at which pots are unlikely to last.
 
“This is exactly where reforms to deliver simplified advice and targeted support can make a difference, giving people accessible, timely guidance that steers them towards more sustainable decisions without forcing them into a full advice process if they don’t need it.
 
Drawdown and annuities
 
“The value taken from pension pots overall leapt by more than a third, rising 35.9% from £52.2bn in 2023/24 to £70.9bn in 2024/25. Drawdown products saw the largest increase in uptake, with sales climbing 25.5% to 349,992, cementing their position as the dominant choice for retirement income. While flexibility remains attractive, it also exposes retirees to the risk of depleting their savings too quickly if withdrawals are not carefully managed.
 
“Annuities, meanwhile, continued their modest revival with sales up 7.8% to 88,430. Higher interest rates have made annuities more competitive, and while volumes remain far below their pre-pension freedoms peak, more people are starting to recognise the value of securing a guaranteed income in retirement.
 
Opportunity for reform
 
“The reality is that too many people are making retirement decisions alone at the very moment when professional input or structured guidance would have the biggest impact. The government’s pensions review and the Advice Guidance Boundary reforms are a golden opportunity to change this. If simplified advice and targeted support are designed well, they could help people make the most of their pensions and avoid decisions that risk leaving them short of income later in life.”

Alex Berry

External Communications Manager

Notes to Editors:

About Quilter plc

Quilter plc is a leading wealth management business, helping to create brighter financial futures for every generation.

Quilter plc oversees £157.4 billion in customer investments (as at 30 June 2026).

It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions and discretionary fund management.

The business is comprised of two branded segments: Quilter and Quilter Cheviot.

Quilter encompasses the financial advice network and national, Quilter's investment platform and multi-asset solutions and Quilter Invest, the digital savings and investment app.

Quilter Cheviot is a discretionary fund management and financial planning business.

This press release is for journalists only and should not be relied upon by financial advisers or customers.

Please remember that past performance is not a guide to future performance. The value of investments and the income from them can go down as well as up and investors may not get back any of the amount originally invested. Exchange rate changes may cause the value of overseas investments to rise or fall.

This communication is issued by Quilter plc.  Registered office: Senator House, 85 Queen Victoria Street, London, EC4V 4AB, United Kingdom. Registered number: 6404270.  Registered in England.

PRIVACY INFORMATION
We hold your name, email address, job role and the name of your publication on our Press Distribution List and use this information to send you press releases which we believe will be of interest to you. You can stop receiving emails from us at any time by emailing us at: pressoffice@quilter.com and asking us to remove you from the Distribution List.