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Quilter calls for HMRC to extend digital service deadline to 2027 for public sector pension members

Date: 25 September 2024

2 minute read

25 September 2024

Quilter, the wealth manager and financial adviser, has written to the Chancellor of the Exchequer, Rachel Reeves MP, urging the government to extend the deadline for public sector pension members using HMRC’s new digital service to process annual allowance tax charge adjustments due to the McCloud remedy. The letter raises concerns about the complexity of the service and the risk that many public sector workers could fail to report where tax charges have occurred as a result of the remedy, between 6 April 2019 and 5 April 2023, in time.

Quilter’s letter requests that the current deadline for these reassessments under the McCloud remedy, currently set for 31st January 2025, be extended to 31st Jan 2027. This would allow members of public sector pension schemes more time to process their revised pension savings statement (RPSS) and navigate the comprehensive information required by HMRC’s new digital platform.

The letter comes as the public sector, particularly the NHS, faces ongoing challenges related to pension tax rules and the complexities surrounding the McCloud remedy. Many healthcare workers, including doctors, may struggle to navigate the many pages of information required in HMRC’s digital service.

The updated digital service was launched by HMRC to assist pension members in processing their McCloud remedy annual allowance reassessments.

Quilter’s letter to the Chancellor is part of ongoing efforts to address the challenges facing healthcare workers as they manage their pensions amidst unprecedented pressures on the NHS.

Graham Crossley, NHS pensions specialist at Quilter, commented:

“Public sector workers, particularly in healthcare, are facing immense pressure right now, and it’s unrealistic to expect them to manage such complex tax and pension reassessments without sufficient time. Extending the deadline would ensure that member’s revised tax positions are accurately reflected following the implementation of the McCloud remedy.

“The government’s commitment to resolving pension taxation issues, such as the McCloud remedy, is commendable. However, the reality is that members need more time to properly assess their savings and ensure they’re not financially penalised due to a lack of clarity or guidance. We urge HMRC to extend the deadline and allow for a smoother transition, ensuring healthcare workers, in particular, can continue focusing on their vital roles.”

Alex Berry

External Communications Manager

Notes to Editors:

About Quilter plc

Quilter plc is a leading wealth management business, helping to create brighter financial futures for every generation.

Quilter plc oversees £157.4 billion in customer investments (as at 30 June 2026).

It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions and discretionary fund management.

The business is comprised of two branded segments: Quilter and Quilter Cheviot.

Quilter encompasses the financial advice network and national, Quilter's investment platform and multi-asset solutions and Quilter Invest, the digital savings and investment app.

Quilter Cheviot is a discretionary fund management and financial planning business.

This press release is for journalists only and should not be relied upon by financial advisers or customers.

Please remember that past performance is not a guide to future performance. The value of investments and the income from them can go down as well as up and investors may not get back any of the amount originally invested. Exchange rate changes may cause the value of overseas investments to rise or fall.

This communication is issued by Quilter plc.  Registered office: Senator House, 85 Queen Victoria Street, London, EC4V 4AB, United Kingdom. Registered number: 6404270.  Registered in England.

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