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NHS opens 'claim back scheme' to remedy discrimination in public sector pensions

Date: 11 January 2024

2 minute read

11 January 2024

If you are covering the launch of NHSBSA’s Cost Claim Back Scheme, please find a comment below from Graham Crossley, NHS pension specialist at Quilter

“The NHS Business Services Authority (NHSBSA) has announced a further update to the McCloud remedy by opening its ‘NHS Cost Claim Back Scheme’ to compensate NHS pension scheme members who have suffered a financial loss due to the discrimination.

“Members can apply to claim back the costs of direct financial losses that are due to the discrimination or application of the remedy. NHSBSA have given two specific examples.

“NHSBSA will compensate up to £500 including VAT to support members who have a complex McCloud choice. The ‘McCloud choice’ is the decision members will need to make when they take their NHS pension benefits. They will need to decide whether or not to move their benefits accrued between April 2015 and April 2022, that were rolled back into the 1995/2008 scheme on 1st October 2023, back into the 2015 scheme.

“NHSBA will also compensate members up to £1,000 including VAT for support with the McCloud Annual Allowance Rollback Assessment. This is where a member will need to reassess their annual allowance tax position as a result of their NHS pension benefits accrued between April 2015 and April 2022 being rolled back into the 1995/2008 scheme on 1st October 2023.

“There will be a time limit of 12 months from when members receive a remediable service statement for the McCloud Choice, or rollback pension saving statement for the Rollback Assessment. The remediable service statement is unlikely to land until April 2024 for new pensioner members and NHSBSA has stated that it may be until April 2025 before existing pensioner members received these. The rollback pension savings statements have a deadline of 6th October 2024 to be issued by scheme administrators, so it will also still be a while before this process can be started.

“This scheme will be welcome news for impacted members, however the £500 for financial advice may actually be insufficient to cover costs for the complex financial planning needed to determine the best choice for the client.”

Tim Skelton-Smith

Tim Skelton-Smith

Head of External Communications

Notes to Editors:

About Quilter plc

Quilter plc is a leading wealth management business, helping to create brighter financial futures for every generation.

Quilter plc oversees £157.4 billion in customer investments (as at 30 June 2026).

It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions and discretionary fund management.

The business is comprised of two branded segments: Quilter and Quilter Cheviot.

Quilter encompasses the financial advice network and national, Quilter's investment platform and multi-asset solutions and Quilter Invest, the digital savings and investment app.

Quilter Cheviot is a discretionary fund management and financial planning business.

This press release is for journalists only and should not be relied upon by financial advisers or customers.

Please remember that past performance is not a guide to future performance. The value of investments and the income from them can go down as well as up and investors may not get back any of the amount originally invested. Exchange rate changes may cause the value of overseas investments to rise or fall.

This communication is issued by Quilter plc.  Registered office: Senator House, 85 Queen Victoria Street, London, EC4V 4AB, United Kingdom. Registered number: 6404270.  Registered in England.

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